Accessibility

1. Our Commitment

House of Booch is committed to making our website accessible, inclusive, and easy to use for all customers, including people with disabilities.

We want everyone to be able to explore our products, learn about our premium kombucha, place orders, complete payments, and access customer support with ease.

We continually aim to improve the accessibility and usability of our website so that customers can interact with our brand regardless of their abilities, devices, or assistive technologies.

2. Accessibility Standards

We aim to align our website with the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, where reasonably practicable.

These guidelines provide recommendations for making digital content more accessible to people with visual, auditory, physical, speech, cognitive, and neurological disabilities.

Our accessibility efforts focus on making website content:

• Perceivable: Information and interface elements should be presented in ways users can perceive.
• Operable: Website navigation and functionality should be accessible through different input methods, including a keyboard.
• Understandable: Content, instructions, forms, and checkout processes should be clear and consistent.
• Robust: Our website should work with a range of browsers, devices, and assistive technologies.

This statement describes our accessibility commitment and does not represent a guarantee that every part of the website currently meets every accessibility requirement.

3. Accessibility Features

We aim to incorporate the following accessibility features throughout our website.

3.1 Website Navigation

We aim to provide clear menus, consistent navigation, descriptive links, and a logical page structure to help visitors find information and products.

3.2 Text and Readability

We aim to use readable typography, clear headings, meaningful labels, and appropriate text contrast to make our content easier to understand.

3.3 Images and Product Information

Where appropriate, we aim to provide descriptive alternative text for meaningful images, including product images, so that visitors using screen readers can understand relevant visual information.

3.4 Online Shopping and Checkout

We aim to make product selection, shopping cart management, checkout forms, and order confirmation processes as clear and accessible as possible.

Form fields should have meaningful labels, and instructions or error messages should help customers identify and correct issues.

3.5 Keyboard Accessibility

We aim to support navigation using a keyboard without requiring a mouse, including access to menus, product selections, forms, and checkout controls.

3.6 Mobile Accessibility

We aim to provide a responsive website that can be used across smartphones, tablets, laptops, and desktop computers.

We also aim to support browser zoom and screen resizing without unnecessarily restricting access to important content or functionality.

3.7 Assistive Technologies

We aim to support commonly used assistive technologies, including screen readers, screen magnification tools, and speech recognition software.

Compatibility may vary depending on the device, browser, operating system, and assistive technology being used.

4. Ongoing Improvements

Website accessibility is an ongoing process.

We aim to identify and address accessibility barriers as our website, product catalogue, and e-commerce features develop.

Our improvement efforts may include reviewing website navigation, colour contrast, image descriptions, keyboard functionality, form labels, error messages, and checkout usability.

We welcome feedback from customers and use it to help identify areas where our website can be improved.

5. Known Limitations

Some parts of our website may not yet be fully accessible. Certain third-party services, embedded content, payment interfaces, or external platforms may also have accessibility limitations beyond our direct control.

Where an accessibility barrier prevents you from accessing product information, placing an order, completing a payment, or contacting us, please let us know.

We will make reasonable efforts to assist you and identify an appropriate alternative where available.

6. Alternative Assistance

If you experience difficulty using our website, House of Booch can assist with product enquiries, order information, and other customer support requests through our available contact channels.

You may contact us to request assistance with accessing information or completing an order.

We will work with you to identify a practical solution based on your needs and the services available.

7. Feedback and Accessibility Requests

We welcome feedback about the accessibility of our website.

If you encounter an accessibility issue or have a suggestion for improvement, please contact us using the details below.

• Business Name: House of Booch
• Country: Kenya
• Email: admin@booch.co.ke
• Website: booch.co.ke
• Telephone: 0712 849 403
• Business Address: Ruiru Business Park, Kenya

When reporting an issue, please describe the page or feature involved, what you were trying to do, and any difficulties you experienced. You may also tell us which device, browser, or assistive technology you were using, if you are comfortable sharing that information.

We will review your feedback and make reasonable efforts to respond and address accessibility concerns.

8. Third-Party Services

Our website may include third-party services such as payment providers, maps, social media links, analytics tools, or WhatsApp Business integrations.

Although we aim to provide an accessible experience across our website, we may not control the accessibility of every third-party service.

If a third-party feature creates a barrier, please contact us so that we can explore possible alternatives.

9. Statement Review

We may update this Accessibility Statement as our website develops, accessibility improvements are implemented, or applicable requirements change.

The latest version will be published on this page with the revised date.

10. Contact Us

For accessibility assistance, feedback, or questions about this statement, please contact House of Booch through the contact details provided in Section 7.

We appreciate your feedback and are committed to continually improving the accessibility and usability of our website.

House of Booch — Premium Kombucha, Accessible to Everyone.